Last updated: September 28, 2025

MasterGrip operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (the “Services”). MasterGrip is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the methods of collection, use, and disclosure of your information described herein.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or de-identified so that it does not identify you and cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

• including your name, address, billing address, shipping address, telephone number, and email address.
• including credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment details.
• including your username, password, security questions, preferences, and settings.
• including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• including information you include in communications with us, for example when you submit a customer service inquiry.
• including information about your device, browser or network connection, your IP address, and other unique identifiers.
• including information about your interaction with the Services, such as how and when you access or interact with the Services.
  

Sources of personal information

We may collect personal information from the following sources:

• including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
  

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• We use your personal information to provide the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate potential returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
• We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertisements about products or services on the Services or on other websites, including based on items you previously purchased or added to your cart, as well as your other activity on the Services.
• We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or address fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• We use your personal information to provide customer service, respond to your requests, deliver effective services, and maintain our business relationship with you.
• We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or governmental authorities, to investigate or participate in civil discovery, potential or ongoing litigation, or other legal proceedings, and to enforce our terms or policies or investigate potential violations.
  

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include:

• who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing and shipping).
• to provide you with marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted ads and marketing content based on your online activity with different merchants and websites.
• to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or sign-in integrations.
• such as a merger or bankruptcy filing, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.
  

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one where you reside, in order to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about your rights, you can consult Shopify’s Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on such sites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on use by us or a third party. Our inclusion of such links does not in itself imply any endorsement of the content of those platforms or of their owners or operators, unless otherwise indicated on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined by applicable law) personal information about individuals under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or infallible and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as the need to retain this information to manage your account, provide the Services to you, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your rights and choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

• You may have the right to request access to the personal information we hold about you.
• You may have the right to request deletion of the personal information we hold about you.
• You may have the right to request correction of inaccurate personal information we hold about you.
• You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• We may send you promotional emails. You may opt out at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.
  

You can exercise these rights in the designated areas of the Services or by contacting us using the contact details below. To learn more about Shopify’s use of your personal information and about the rights you may have, including rights regarding data processed by Shopify, you can visit https://privacy.shopify.com/.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity with us directly. We will respond to your request within the time limits provided by applicable law.

Complaints

If you wish to file a complaint about our handling of your personal information, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us at the details below, or by lodging a complaint with the competent data protection authority in your region.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or where applicable any equivalent contract issued by the competent UK authority, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice in accordance with applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at [phone number], email us at ventes@mastergrip.ca, or contact us at 64 Rue des Coprins, Bromont, QC, J2L 0M2, Canada.